Aztech Armory - Next Scheduled Import

[Mark-II]

got a shipping notice tonight.

[Curtis264]

got a shipping notice tonight.

me too

[toysareforboys]

got a shipping notice tonight.

Oh baby, me too! I thought for sure it was my item that got flagged/was holding up the order (because tons of other people said it couldn't be imported). Nice to know it wasn't

-Jamie M.

[Redthies]

I just joined here to ask you guys about shipping notices. When did you last have contact with Aztech, and when did they ask for your PAL number?

I have a non restricted Mossberg shotgun on order in the June 10 / July 22 import. Got my confirmation of order and payment back in June. I asked Darius when he wants my PAL number at the time of order and he said he’d get it at time of shipping. I’ve heard zilch. I’ve messaged him (26th of July) and heard nothing. I obviously realize there are some difficult circumstances for them these days, but to have over $1000 of a customers money and give ZERO info to them is unacceptable. A two minute phone call or email would clear things up pretty easily, and I doubt they have so many things on this import that they can’t get back to me in a two week timeframe.

I’ve heard nothing but positive feedback on Darius and Aztech, and would like to be able to add my own, but the lack of communication is not confidence inspiring. I emailed again last night, and will call if I don’t hear back soon.

[toysareforboys]

I emailed again last night, and will call if I don’t hear back soon.

For sure call, that's the quickest way to clear up issues.

If you sign into your online account check the status of the order, if it says "shipped" you should have got a notice from Canada Post https://www.aztecharmory.com/account_history.php

-Jamie M.

[RobertMcC]

I just joined here to ask you guys about shipping notices. When did you last have contact with Aztech, and when did they ask for your PAL number?

I have a non restricted Mossberg shotgun on order in the June 10 / July 22 import. Got my confirmation of order and payment back in June. I asked Darius when he wants my PAL number at the time of order and he said he’d get it at time of shipping. I’ve heard zilch. I’ve messaged him (26th of July) and heard nothing. I obviously realize there are some difficult circumstances for them these days, but to have over $1000 of a customers money and give ZERO info to them is unacceptable. A two minute phone call or email would clear things up pretty easily, and I doubt they have so many things on this import that they can’t get back to me in a two week timeframe.

I’ve heard nothing but positive feedback on Darius and Aztech, and would like to be able to add my own, but the lack of communication is not confidence inspiring. I emailed again last night, and will call if I don’t hear back soon.

You are not the only customer, you gotta realize that. How about calling?

Because they bent over backwards. I ordered. I didn't realized that they don't import monthly. I kinda needed a part ASAP, Couldn't wait the 2 months or so. The part was on a import to arrive soon. They asked the customer that originally ordered it, since he was waiting on bunch more parts, coming in on a later import. If he would give up that part.

[Redthies]

You are not the only customer, you gotta realize that. How about calling?

Because they bent over backwards. I ordered.

Did you actually READ my post? I clearly stated that I realize I’m not their only customer. I also stated that I contacted Darius on the 26th of July. That’s 13 days ago. I don’t think it’s unreasonable to expect a reply in that time. I’m just asking the guys who received shipping notices what the process was.

My intent is not to stir up issues or badmouth Aztech. I also ordered from them because of how easy they were to deal with and they are local to me as I’m in Penticton often. I just want some info on where my $1000+ is. I’m sure there will be a happy outcome, but my purchase is for hunting, and the season is closing in rapidly and I need to find another option if they cannot provide what I paid for in the very near future.

[RobertMcC]

Did you actually READ my post? I clearly stated that I realize I’m not their only customer. I also stated that I contacted Darius on the 26th of July. That’s 13 days ago. I don’t think it’s unreasonable to expect a reply in that time. I’m just asking the guys who received shipping notices what the process was.

My intent is not to stir up issues or badmouth Aztech. I also ordered from them because of how easy they were to deal with and they are local to me as I’m in Penticton often. I just want some info on where my $1000+ is. I’m sure there will be a happy outcome, but my purchase is for hunting, and the season is closing in rapidly and I need to find another option if they cannot provide what I paid for in the very near future.

How about calling? Or quickly emailing them again? Only they are going to give you the answer you are looking for. I had to do that with another business. It appeared that some emails, got lost in a junk folder. I purchased something in June, they took my money. But dealing with them before, there situations out of their control. And things take time, so normally if you need something quick, Importing might not be the best option. Due to too many factors.

[Redthies]

How about calling? Or quickly emailing them again? Only they are going to give you the answer you are looking for. I had to do that with another business. It appeared that some emails, got lost in a junk folder. I purchased something in June, they took my money. But dealing with them before, there situations out of their control. And things take time, so normally if you need something quick, Importing might not be the best option. Due to too many factors.

I’ve called. Their phone number has been removed from the website header and the contact page. I tried Darius’ cell number and got a female voice generic message. I’m officially VERY nervous about where my money is.

I only imported as a last resort, as after contacting multiple retailers in Canada and them contacting Mossbergs distributors, nobody could get the model I want. Darius said “no problem”.

I’ve now called twice, emailed twice and text messaged. All within the last 13 days. All very polite messages. If I don’t hear anything in the next couple of days, I’m going to have to consider my options...

I did get an automated reply to creating an account though.

[Redthies]

Thanks for the quick reply Jamie! I don’t think I have an online account with them, unless you can get there with your order number? I’ll take a look though.

Nothing coming up there for me. I’ll pick up the phone...