Don't take "we'll call you back" as an answer. Ask them "What is the name of the officer that's holding my application?" ... "It's so and so." ... "Can I please talk with them now?" if they aren't available get their phone extension so you can dial them directly.
Is theft under $5k fraud related? There are three things they consider for denying your license, fraud, violence, and sexual stuff. If it was withdrawn I don't think it should be an issue but prepared with exactly what happened to cause the charge, dates, times, people. Don't lie about anything.
Good luck!
-Jamie M.