It's been about 10 years since I had to send one back so it's been awhile. Finally I just had to send in another scope, my Viper due to having an insanely tough to turn magnification ring.

Just wondering if they contact you about your scope after you send it in.

You have to fill out a form with your contact info and mail it to Ontario. If they decide it needs to be repaired it then gets sent Stateside.